Booking Terms and Conditions

Please read the following terms and conditions carefully. You must not accept any booking unless you understand and agree with the following terms and conditions.

Prices:

All prices are subject to availability, and can be withdrawn or varied without notice until a booking has been made. Once a booking has been made at a quoted price, but until full payment is made; the price is necessarily subject to variations caused by such matters as exchange rate fluctuations, affecting taxes and surcharges on airfares; and supplier price variations which affect the final price of the booking. Such latter variations will, in most cases, be advised with sufficient notice as to enable final payment to be made at the original quoted price.

Travel Documents:

Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All travel documents are non transferable. All airline tickets must be issued in the precise name of the passport/photo identity holder; you should be aware that some carriers will deny carriage if the name varies in any form, and the booking may be cancelled. It is therefore your responsibility to ensure that we have the correct details as regards identification.

Schedule Changes:

It is your responsibility to contact the transport provider prior to travel to ensure that the scheduled departure time for the service about which you are enquiring has not changed.

Travel Insurance:

We can provide information to you about travel insurance. For details of the services we provide, including a quote, please contact us. Travel insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel, and should you decline to take out travel insurance through us we may ask you to sign a waiver form specifically acknowledging this.

Passports & Visas:

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures
incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry. If you need information regarding visa and other travel document requirements for your trip please let us know. We can obtain such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and accept no liability for any loss or damage, which you may suffer in reliance on it. We can obtain visas for you if you wish and fees may apply for this service.

Health:

It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.

Taxes:

Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice.

Cancellation Fees:

We are unable to provide a refund to you until we receive the funds from the relevant supplier. Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Fees will also apply where a booking is changed or tickets are reissued.

Fees and Charges:

• Internet bookings include a $2 credit card surcharge for some carriers
• Online domestic air bookings will incur a non-refundable booking fee of $11.00

Agency:

The Travel Company acts as a travel agent only. We sell various travel related products on behalf of numerous transport, accommodation and other wholesale service providers, such as airlines, coach, rail and cruise line operators. The Travel Company’s obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not to The Travel Company International Pty Ltd. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with The Travel Company International Pty Ltd.

Liability:

We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.

Credit Card Transactions:

Credit card surcharges will apply when paying by credit card. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider, and not against The Travel Company international Pty Ltd. In the event that payment has been made to The Travel Company international Pty Ltd by credit card, you agree that you will not seek to charge back your payment to The Travel Company international Pty Ltd.

Privacy Policy:

The Travel Company is committed to protecting the privacy and confidentiality of personal information. Please click here to view our Privacy Policy.